We accept original media (Negatives, CDs, Memory Sticks) on the condition that we shall not be liable for any loss or damage however caused.
We do not offer an image repository service and cannot store originals of your files or retain print versions versions indefinitely. We periodically have to delete older files to make room on our servers. However, if you contact us we will do our best to accommodate you by retaining certain files for extended periods to facilitate repeat printing. We cannot at any time be held responsible for any data loss concerning your files on our servers.
All prices quoted include VAT. Prices quoted are subject to sight of the artwork. We reserve the right to re-quote for work where retouching, scanning or artwork amendments are required. No such additional billable work commences without client approval being first given.
Your receipt of an electronic or other form of order confirmation does not signify RightBrain's acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We further reserve the right any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.
We take great pride in all the work we produce and have a thorough understanding of the materials and systems we use. This ensures that we receive a minimal level of complaints in relation to the number of orders we handle. Should you experience any problem or difficulties then please contact with 7 days of receipt and we will work with you to try to resolve any problems to the best of our ability.
Please understand that RightBrain does not provide refunds or cancel orders. Except for cases where the print(s) arrives damaged or has a serious manufacturing defect, RightBrain cannot otherwise accept returns. Please understand that each print you order is custom-made by us for you and thus, once produced it has no return/resale value.
As a small business we recognise the importance of trust and integrity in all our dealings with both clients and suppliers. Our business procedures and policies are open, transparent and honest. We treat all people the way we would expect to be treated. We will always try to be considerate of our clients and other members of the community when conducting business and remain open to new suggestions for improvement.
Our responsibility to the environment means we recycle all our waste paper. We also try to offer eco-friendly fine-art paper choices like Hahnemühle Bamboo as part of our range. We use energy-saving modes on all our electronic equipment and energy efficient lighting in the print studio.
Wherever possible, we will offer support to our community by offering low prices and good deals for charitable organizations and worthy causes.
RightBrain does not disclose client information to third-parties for advertising or marketing purposes.